I have no idea what to reply, because this all seems so strange to me. Here I can give anything I buy back within a certain time and I will get my money back in return. And of course, if I have purchased something wrong, then I can cancel the purchase within certain deadlines. We have laws and if a company acts against a law, such as it happened with you, we have governmental institutions who love to help citizens against big companies.
A law to use electric cars only is something that might come in the far future.
!BEER